GVA - Researcher, Cold Caller, and Data Entry

Overview

Looking for full-time work (8 hours/day)

at $4.60/hour ($809.60/month)

Bachelors degree

Last Active

April 16th, 2024 (3 days ago)

Member Since

June 3rd, 2018

Profile Description

*I collect leads depending on the industry with a verified email address.

*I possess strong analytical skills, that enable me to interpret data.

*I am proficient in creating detailed reports, summaries, and presentations, ensuring that information is presented clearly and effectively.

*I believe effective communication is the foundation of successful collaborations. I am responsive, and proactive, and always keep you updated on the progress of your project.

*Whether it's market trends, competitor analysis, or data gathering, I excel at conducting comprehensive web research to provide you with accurate and relevant information.

*I excel in organizing and inputting large volumes of data with meticulous attention to detail. From data cleansing and formatting to data migration and management, I ensure data accuracy and integrity.

Proficiency in the English language
*Bookkeeping
*Proficient in Microsoft Office Word, MS Excel, and MS PowerPoint
*Ability to multi-task and prioritize
*Data Entry, Data Research, Data Labelling
*Customer Service Support (phone, chat, email)
*File Conversion
*Basic Accounting
*Copy/Paste Services
*Data Accuracy
*Admin Support
*Data List Building
*Data Collection
*Data Scraping
*Internet Research
*Public Record Search
*Real Estate Data Entry
*Website Analytics
*Market Analysis
*Data Mining
*Social Media Management

TOOLS
*Asana
*Google Sheets
*LinkedIn
*Microsoft Excel
*Microsoft Word
*Power Point
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*Quickbooks
*Google Search
*Chatgpt Plus
*Deliverect
*Slack
*Ahrefs
*Rocketreach
*Zillow
*Dialpad
*RingCentral
*ChatGPT
*VMwARE Horizon Client
*Avaya

 
If you're sold and think we're a good fit
Drop a personalized message and let me know
When would the best time be for a Discovery Call
Talk to you soon,
Upgrade to see actual info


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EMPLOYMENT EXPERIENCE 
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CUSTOMER IMPLEMENTATION MANAGER 
TELUS INTERNATIONAL PHILIPPINES, INC.
Department: Partners Management Solutions - Enhanced Orders, Mainstream, and NetCracker
September 16, 2019 - November 01,  2023
*Creates meeting invites weekly to manage order status
*Makes sure that target dates from customers are being implemented promptly.
*Coordinates with different departments to get the order moving and flowing smoothly without any roadblocks
*Answers emails from customers, requestors, and other departments for inquiries, order confirmation, and any other concerns
*Manages end-to-end order progress from customers

VIRTUAL ASSISTANT (CLICKFUNNEL SPECIALIST) - Chad Dike
Site: Onlinejobs.ph - Part Time
November 2019 - January 2020
*Helps develop landing pages 
*Optimizes landing pages for mobile view for Android and IOS
*Review landing pages and make sure pages that have videos autoplay without a sound
*Edits landing pages that need changes to optimize mobile view
*Set up call daily to report project progress

BPO REPRESENTATIVE II - TELUS INTERNATIONAL PHILIPPINES, INC.
Department: Partners Management Solutions - Enhanced Orders
July 01, 2019 – September 13, 2019
*Assigns orders and provisioning for Carrier Ethernet Switched (CES) services through SRT, PSI, ECOPS, and various tools used for Enhanced Orders
*Answers emails from customers, requestors, and other departments for their inquiries, order confirmations, and clarifications for CES orders

VIRTUAL ASSISTANT ( PROJECT MANAGER) - Edward Irvin
Site: Upwork - Part-Time
September 2019 - November 2019
*Monitors project progress and set deadlines
*Coordinates different tasks for freelancers
*Reports progress to the client regarding various projects
*Evaluate project performances

BPO REPRESENTATIVE II - TELUS INTERNATIONAL PHILIPPINES, INC.
Department: Partners Management Solutions – Virtual Point of Presence (VPOP)
September 2017 – July 2018
*Assigns orders through the back-end system for Telus in-house Account for ADSL services
*Analyzes dispatch orders for future installations of field technicians
*Handles orders from Telus technicians regarding the assignment of orders, updating of records, etc. using FMS, Desktop 1, and CRIS
*Books job schedule for CES orders through the CSA Booking Tool
*Trained in the new product type for Enhanced Orders, Ethernet NAAS, which is soon to become Carrier Ethernet Cloud

BPO REPRESENTATIVE III - TELUS INTERNATIONAL PHILIPPINES, INC.
Department: National Construction Enablement (NCE)
May 2017 – June 30, 2018
*Approves billing on technician’s job through OATS based on Residential/Business rate sheet
*Bills customers via Desktop One (DT1)
*Coordinates with the technician’s manager to verify if charges to the customer are justifiably correct based on a rate sheet
*Inputs technician's work hours through a system to calculate monthly salary

BPO REPRESENTATIVE IV - TELUS INTERNATIONAL PHILIPPINES INC.
Department: National Business Delivery (BCX - NBD)
June 2016 – May 2017
*Creates purchase requisition and material reservation through SAP from field technicians’ requests via email
*Encodes time entries for field technicians from AB and BC using SIMS and SAP. *Approves invoice requests and service entries from third-party vendors using the FOX tool and SAP
*Communicates with technicians and managers for their inquiries, disputes, and clarification for time entries, service entries, and material ordering

OPERATIONS TECHNICAL SUPPORT REPRESENTATIVE II - TELUS INTERNATIONAL PHILIPPINES INC.
Department: National Field Support – Assignment and Activations (NFS – A&A)
April 2015 – May 2016
*Assigns orders through the back-end system for Telus in-house Accounts (TTV, Phone, Internet)
*Handles calls from Telus technicians regarding the assignment of orders, updating of records, and etc. using SDAS, FMS, Netcracker, Desktop 1, CRIS, and Q-Compass *Takes in calls from other departments regarding issues about a customer’s account (assigned cables, telephone numbers, Line equipment)
*Collaborates with other departments to make sure that the customer’s Telus service is working properly
*Analyzes dispatch orders for future installations of field technicians
*Cross trained in both Basic and Complex 1 skills