Retail Travel Agency Operations | Online Travel Agency Operations | Travel Busin

Overview

Looking for full-time work (6 hours/day)

at $9.96/hour ($1,440.00/month)

Bachelor of Science in Tourism and Hospitality

Last Active

July 2nd, 2026 (6 days ago)

Member Since

May 22nd, 2018

Profile Description

I am an experienced IATA travel professional with over 20 years of experience in the dynamic
travel industry. My career has provided me with extensive exposure across various sectors
including leisure (traditional and brick-and-mortar), marine and cruise, online OTA, MICE
(meetings, incentives, conferences, exhibitions), tourism, and corporate/business travel.
I am proficient in multiple Global Distribution Systems (GDS), including Amadeus,
Abacus/Sabre, Galileo Travelport, Sqiva, Navitaire, and other travel agency booking platforms. 

My expertise spans travel operations, business consultation for new agencies and startups,
reservations and ticketing, and post-ticketing services. I have successfully managed clients
across both B2B and B2C markets, focusing on the APAC, NORAM, LATAM, and EMEA regions. 

Throughout my career, I have worked with prominent travel companies, including Expedia
Travel ( ---------- ), American Express Corporate/Business Travel, Carlson Wagonlit Travel,
Skiddoo Travel Australia, and Royal Caribbean Cruises (Guest Relations). 

My skills encompass:
Corporate/Business Travel, Online Travel, Traditional, Marine, and Leisure Travel
Outbound and inbound travel operations
Itinerary and travel planning from reservation (Groups or FITs) to post-ticketing
Handling seat requests, meals, special assistance, and mileage addition
Managing airport assistance issues and online check-ins for business travelers
Assisting with seat upgrades and managing frequent flyer miles
Additional areas of expertise include:
Providing flight quotations for new bookings, changes, rebookings, and cancellations
Handling reissues and revalidations. 

Managing customer interactions through Zoho, Siebel, Salesforce, Freshdesk CRM, Asana,
Trello, Jira, Confluence, Travel Joy, Travefy, Cybersource, and EWAY payment gateway systems
Conducting fraud management, payment assessments, and securing transactions
Utilizing Sabre Agency Manager (SAM) for back office accounting
Overseeing QBE and ACE Travel Insurance, car rentals, and activities
I also manage rail bookings, airport transfers, cruises, luxury yacht rentals, car rentals,
limo service, cruise bookings, activities and services, day tours, and other travel services.
 
Utilized B2B Booking Platforms i.e Beds Online, Stuba, Expedia TAAP, RateHawk, TBO
Holidays etc. 

Furthermore, I have experience in the time-critical logistics industry, specifically working with
onboard couriers (OBCs).