Customer Support Specialist

Overview

Looking for full-time work (8 hours/day)

at $2.66/hour ($512.00/month)

Bachelors degree

Last Active

June 25th, 2026 (yesterday)

Member Since

May 22nd, 2018

Profile Description

Hi, I’m Hilary. I’m an Email Customer Support and VIP Retention Specialist with over a year of experience working with a UK-based skincare brand.

My main experience is in customer support, aftersales, cancellations, subscription management, and retention. I help customers with product questions, subscription concerns, delivery issues, account requests, and cancellation-related concerns through warm, clear, and professional email support.

I previously worked in the Aftersales and Cancellations Team, where I handled sensitive customer concerns and learned how to respond with patience, empathy, and care. Because of my performance and positive customer reviews, I was later moved into VIP Retention, where I now focus on helping customers feel supported while offering helpful solutions that encourage them to continue with the brand.

I have experience using Shopify, Gorgias, ReCharge, Groove, and Zendesk. I am also familiar with tracking orders, following up with couriers such as FedEx and USPS, managing customer accounts, resolving complaints, and providing accurate product information.

Aside from customer support, I also have a background in social media management, content creation, e-commerce support, and hospitality. This has helped me become more detail-oriented, organized, and confident when communicating with different types of customers.

I’m looking for a long-term remote role where I can support a business through reliable email support, customer care, retention, admin support, or e-commerce assistance. I’m patient, easy to work with, and genuinely care about giving customers a good experience.