Rose
Customer Experience Strategist | Support, QA & Content
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $9.60/hour ($1,856.00/month)
Bachelors degree
Last Active
June 30th, 2026 (9 days ago)
Member Since
May 20th, 2018
Profile Description
Proven ability to drive customer satisfaction and achieve KPIs in fast-paced environments.
E-commerce Expertise: Recovered abandoned carts, boosted sales, and provided pre/post-sales support for Shopify stores.
Multi-Channel Support: Mastered Zendesk, Live Chat, and Front App to deliver exceptional customer service.
QA (Quality Assurance) Expert: Sharpened agent skills by evaluating customer interactions, identifying improvement areas, and fostering a quality-driven culture.
Training & Development: Empowered customer support teams through effective coaching and training programs. Developed clear and concise training materials to enhance learning.
Website Content Specialist: Crafted engaging website copy, conducted thorough research, and ensured content accuracy. Positive attitude and strong work ethic ensure I consistently exceed expectations.
Top Skills
Other Skills
Basic Information
- Age
- 41
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Baguio, Benguet
- Tests Taken
- DISC
- Dominance: 15
- Influence: 7
- Steadiness: 42
- Compliance: 36
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
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