Rose
Customer Support Champion | 10+ Years of Experience
Overview
Looking for full-time work (8 hours/day)
at $7.00/hour ($1,232.00/month)
Bachelors degree
Last Active
March 30th, 2024 (26 days ago)
Member Since
May 20th, 2018
Profile Description
Proven ability to drive customer satisfaction and achieve KPIs in fast-paced environments.
Ecommerce Expertise: Recovered abandoned carts, boosted sales, and provided pre/post-sales support for Shopify stores.
Multi-Channel Support: Mastered Zendesk, Live Chat, and Front App to deliver exceptional customer service.
QA (Quality Assurance) Expert: Sharpened agent skills by evaluating customer interactions, identifying improvement areas, and fostering a quality-driven culture.
Training & Development: Empowered customer support teams through effective coaching and training programs. Developed clear and concise training materials to enhance learning.
Website Content Specialist: Crafted engaging website copy, conducted thorough research, and ensured content accuracy.Positive attitude and strong work ethic ensure I consistently exceed expectations.
Top Skills
Customer Support
Customer Support » Technical Support
Office and Administration » Personal Assistant
Other Skills
Real Estate » Appointment Setting
Real Estate » Lead Generation
Customer Support » Email Support
Office and Administration » Data Entry
E-Commerce » Inventory Management » Quality Control
Human Resources
Customer Support » Phone Support
Office and Administration » Translation
Office and Administration » Microsoft Excel
Customer Support » Phone Support » English Speaking
Office and Administration » Email Management
Basic Information
- Age
- 39
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Baguio, Benguet
- Tests Taken
- DISC
- Dominance: 15
- Influence: 7
- Steadiness: 42
- Compliance: 36
- English
- C2(Advanced/Mastery)
- Uploaded ID
- Sign Up with Pro Account to View
“My business would not be able to go forward if it was not for them”
Gaurab - Adhikari
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