Customer Service Phone and Email Support

Overview

Looking for full-time work (8 hours/day)

at $6.62/hour ($1,280.00/month)

Bachelors degree

Last Active

July 7th, 2026 (18 days ago)

Member Since

May 16th, 2018

Profile Description

I am a seasoned BPO professional with over 18 years of experience in customer service, operations management, team leadership, and client relations. Throughout my career, I have developed expertise across both the financial and healthcare industries, enabling me to effectively manage complex customer interactions, operational processes, and business objectives.

For 14 years, I worked within the financial services sector, where I gained extensive experience in customer support, account management, cardholder services, issue resolution, and compliance-driven operations. My early career included providing phone and email support to customers, assisting with account approvals, account maintenance, and delivering high-quality customer experiences.

Over the past four years, I have specialized in the healthcare industry, focusing on professional billing and customer service operations. This experience has strengthened my knowledge of healthcare processes, patient support, billing inquiries, insurance-related concerns, and client service excellence.

Currently, I serve as a Senior Team Manager for a healthcare campaign, leading and developing teams to achieve operational and client-driven goals. My responsibilities include performance management, coaching and mentoring, employee engagement, process improvement, stakeholder management, and ensuring consistent delivery of key performance indicators. I maintain strong partnerships with clients by providing performance insights, recommending service improvements, and proactively addressing operational challenges.

I am proficient in Microsoft Excel, Word, and PowerPoint, with strong written and verbal communication skills. Known for my adaptability, leadership, and problem-solving abilities, I thrive in fast-paced environments and remain committed to continuous learning and professional growth.

As I pursue remote opportunities, I aim to leverage my extensive experience in customer service, healthcare operations, financial services, and team leadership to contribute to organizational success while delivering exceptional customer experiences.