For over six years, I’ve supported founders and senior leaders by keeping both their business operations and executive workload running smoothly. I work with integrity, take full ownership of my responsibilities, and make sure nothing slips through the cracks.
I combine executive-level support with hands-on ecommerce operations so that leaders can stay focused on growth rather than day-to-day chaos. I'm reliable, proactive, and constantly improving how I work because I believe learning never stops.
WHAT I DO:
I work across two core areas: Executive / Personal Assistance and E-commerce Operations Management. This allows me to support leaders not just with tasks, but with structure, clarity, and execution.
I. EXECUTIVE I PERSONAL ASSISTANT SUPPORT
When inboxes overflow and schedules become reactive, important details get missed. I act as a trusted extension of the executive, helping bring order, foresight, and consistency to daily operations.
I manage communication, scheduling, and administrative workflows with precision while thinking independently and anticipating needs.
How I support executives:
• Executive and administrative support for CEOs and senior leadership
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• Meeting coordination, follow-ups and action-trackings
• Reports, presentations, and business documentation
• Operational and project-related administrative support
• Digital file organization and confidential records management
• Travel coordination, logistics, and research tasks
• Day-to-day operational support that keeps operations moving without micromanagement.
II. ECOMMERCE OPERATIONS MANAGEMENT
E-commerce stores struggle when systems are disorganized, and execution is inconsistent. I step in to create structure, improve workflows, and ensure daily operations run smoothly.
I take ownership of backend operations and customer-facing processes so the store performs consistently and professionally.
What I deliver:
• Smooth day-to-day ecommerce operations with fewer errors and delays
• SEO-optimized product listings, descriptions, variants, tags, and categories
• Organized inventory and supplier coordination to prevent overselling and fulfillment issues.
• Customer care handling inquiries, refunds, disputes and chargebacks with accuracy and care.
• Clean product uploads, image optimization, and collection setup
• Execution and review of sales campaigns, promotions, and launches
• Clear operational visibility that supports better decision-making
I don't just follow instructions. I identify gaps, recommend improvements, and implement systems that help ecommerce businesses scale with less friction.
TOOLS & PLATFORMS I WORK WITH:
• Google Workspace, Notion, Slack, ClickUp, Canva
• Shopify, ShipStation, GoHighLevel
• Amazon Seller Central, Helium 10, Zik Analytics, Keepa, Tactical Arbitrage, DS Amazon Quickview, SellerAmp
• AI tools: ChatGPT, Gemini, Perplexity
HOW I WORK:
• Highly organized, detail-oriented, and proactive
• Comfortable working independently and remotely
• Strong communicator with high emotional intelligence
• Experienced in leading teams and following SOPs precisely
• Discreet, reliable, and trusted with confidential information
• Calm and focused in fast-paced, high-performing environments
I don't just complete tasks, I takes ownership, think ahead, and deliver work properly and consistently.
Send me a message if you're looking for a reliable partner. Let's see if we're a good fit.
Experience: 5 - 10 years
Supports Shopify stores through product listing management, order processing, inventory coordination, and backend organization. Ensures accurate product data, smooth store operations, and efficient fulfillment workflows.
Experience: 2 - 5 years
Experience: 5 - 10 years
Experience: Less than 6 months
Supports online stores by managing product listings, inventory tracking, and general ecommerce operations. Helps improve workflow efficiency and maintains organized store management.
Experience: 5 - 10 years
Supports business operations through organized administrative workflows, including email management, data entry, task tracking, and documentation. Focused on maintaining efficiency, accuracy, and timely task completion.
Experience: 5 - 10 years
Supports order workflow from receipt to fulfillment, including tracking, updating systems, and ensuring orders are processed efficiently.
Experience: 2 - 5 years
Assists in monitoring and managing online community interactions, responding to comments and messages, and ensuring engagement aligns with brand guidelines.
Experience: 2 - 5 years
Assists in optimizing product listings with accurate information, descriptions, images, and SEO best practices to enhance visibility and sales performance.
Experience: 2 - 5 years
Provides timely, professional email support to customers by addressing inquiries, resolving issues, and ensuring a positive customer experience. Maintains brand voice in all communications.
Experience: 5 - 10 years
Provides customer support specifically for Shopify stores, assisting with order inquiries, returns, refunds, and general store questions to maintain customer satisfaction.
Experience: 2 - 5 years
Uses Google Sheets for data organization, task tracking, reporting, and documentation. Ensures accurate, structured information to support decision-making and operational efficiency.
Experience: 10+ years
Accurately enters, organizes, and manages data for projects, spreadsheets, or databases. Maintains data integrity and consistency across systems.
Experience: 5 - 10 years
Organizes and manages inboxes, prioritizes emails, drafts professional responses, and ensures timely communication within business operations.
Experience: 5 - 10 years
Handles order fulfillment tasks, including coordinating shipments, updating tracking information, and supporting timely delivery for e-commerce operations.
Experience: 5 - 10 years
Provides reliable virtual assistance to ecommerce and service-based businesses by managing daily operations, coordinating tasks, and supporting customer communication.
“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”
Samori Coles
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