15 YRS Customer Service Representative

Overview

Looking for full-time work (7 hours/day)

at $16.00/hour ($2,464.00/month)

Bachelors degree

Last Active

August 11th, 2024 (28 days ago)

Member Since

May 7th, 2018

Profile Description

I am the type of person who never stops learning and helps elevate the company by being the best Customer Service Representative. I have 8 years of experience working for a Contact Center set up. I have a home office built for the sole purpose of working. I have an internet connection that is up to 50 MBPS. I can work independently. I am fluent in speaking in English; I was once an English Teacher for an International Academy. I am very keen on details and organized. I can learn from reading materials or modules.

To give you a brief summary of what I did in the past, I was a Technical Support for Internet Connection and TV Cable, from Dial-Up connection to DSL and Fiber Optic.

I have experienced working in Business to Business Account supporting Emails, Chat and even Voice.

I have used several tools like the following:

* Salesforce
* Seibel
* Moxie
* Oracle
* Cybersource
* Amazon Seller Central
* Shopify
* Oberlo
* AliExpress
* Live Chat
* Gorgias
* Facebook Messenger
* Zoho Task and Invoice
* Trello

I have handled high-risk cases and escalations as well. I even handled credits, refunds, credit reversal, retention, and cancellations among other things.

I also have a background in order keying, tracking, dispatching technicians and doing follow-ups dealing with the known couriers like Australia Post, TOLL, UPS, USPS, Canada Post, and DHL Express.

I have experienced working with HTML codes but I only know the basics.

I previously worked as a Customer Service Manager. My role is to see the daily production of my small team. I also do auditing and reporting, as well as answering emails and chats, updating the website, researching for new products
for the dropshipping store and meeting with the Client.

The accounts I worked with are iContact, Gamestop, Comcast, AOL, (companies based in the US), Telus (Canada), Workwear (Australia) Keeva Organics - Charles Crawford (US Based).