E-commerce & Healthcare Support | Collections & Prior Author

Overview

Looking for full-time work (8 hours/day)

at $5.63/hour ($1,090.91/month)

Bachelors of Science in Pharmacy

Last Active

July 18th, 2026 (5 days ago)

Member Since

May 2nd, 2018

Profile Description

Are you looking for a dependable customer support professional who can represent your brand with professionalism and care?

I have nearly 6 years of experience providing customer support for e-commerce businesses and have worked across healthcare, collections, and sales. My specialty is email support, where I've helped customers with orders, shipping, refunds, replacements, subscriptions, billing questions, product inquiries, and escalations while maintaining high customer satisfaction.

I was promoted to Subject Matter Expert (SME) because of my strong product knowledge, problem-solving skills, and ability to support teammates with complex cases, company processes, and quality standards.

I'm experienced with:

• Shopify
• Gorgias
• Zendesk
• Recharge
• Loop Returns
• ShipBob
• Slack
• Notion
•Upscribe
• Microsoft Office
• ChatGPT and other AI productivity tools

What you can expect fro ---------- :

*Excellent written English
* Professional and empathetic communication
* Fast learner with minimal supervision
* Strong attention to detail
* Reliable and consistent performance
*Ability to handle high-volume customer inquiries
* Process improvement mindset
*
Team player who takes ownership of every task

My goal is simple: provide outstanding customer support that keeps your customers happy while helping your business run more efficiently.

If you're looking for someone who can jump in with minimal training and deliver excellent customer service from day one, I'd love to be part of your team.