Harriette

Customer Support | VA| Admin | Team Manager

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Overview

Looking for full-time work (8 hours/day)

at $9.40/hour ($1,818.18/month)

Not Specified

Last Active

July 15th, 2026 (4 days ago)

Member Since

April 25th, 2018

Profile Description

Reliable Customer Support & Sales Team Manager | 15+ Years of Experience in BPO & Freelancing

With 15 years in the BPO industry and 5 years in remote freelancing, I’ve helped businesses scale their customer experience and sales performance by taking care of the details that matter—from live chat and phone/email support to team supervision, appointment scheduling, CRM updates, and performance reports.

What I Can Do for You:
-Customer Support (Chat | Email | Phone)
-Appointment Setting & Calendar Management
-Sales Assistance & After-Sales Support
-Team Leadership & KPI Tracking (Handled 10–30 agents)
-Admin Tasks & Data Entry
-Process Documentation & SOP Creation
-CRM & Ticketing System Management
-Cold Calling & Lead Follow-Up

Why Work With Me?
-Fluent English (C2 Level) with excellent written & spoken communication
-Strong organizational skills and professional follow-through
-Can lead, manage, and train a team while handling individual client concerns
-I take ownership and proactively solve problems
-Tech-savvy, reliable, and self-managed

*Let me handle your day-to-day operations so you can focus on strategy and growth.
*Available full-time, 50+ hours/week
*Open to long-term roles with growth potential