Cargo and logistics professional with 5 years of experience supporting airline cargo operations, freight customers, and business development activities. Experienced in cargo sales, shipment monitoring, customer service, cargo operations, documentation, account management, and stakeholder coordination within fast-paced aviation environments.
Throughout my career with Qatar Airways Cargo GSA and airline cargo service providers, I worked closely with customers, freight forwarders, and internal teams to ensure efficient cargo movement, timely issue resolution, and exceptional service delivery. My experience includes generating new business opportunities, managing customer accounts, negotiating rates, monitoring shipments, handling cargo-related inquiries, and supporting daily operational activities.
In recent years, I expanded my expertise into sales development and outbound prospecting, where I consistently exceeded targets and developed strong skills in client engagement, relationship building, lead qualification, and business growth. This combination of cargo industry knowledge and commercial experience allows me to understand both operational and customer-facing aspects of the logistics industry.
Core strengths include Cargo Operations, Freight & Logistics Support, Customer Service, Business Development, Account Management, Shipment Tracking, Lead Generation, and Relationship Management.
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