Key Account Manager

Overview

Looking for full-time work (8 hours/day)

at $9.95/hour ($1,920.00/month)

Bachelor's Degree in Electronics Engineering

Last Active

June 24th, 2026 (today)

Member Since

April 1st, 2018

Profile Description

Key Account Manager: Clean Energy Associates
August 2024 – Present
In addition to the primary responsibilities of an Account Manager, the Key Account Manager is in charge of:
1. Managing projects for High-Value Clients (HVCs), i.e., clients that have several projects at the same time.
2. Oversee all the projects related to the North American region.
3. Closely track the invoicing process to predict revenue and monitor changes.
4. Train Account Managers.
5. Being proficient in North American region particularities, e.g., market, certification, client SOPs, etc.
6. Participate in HVCs Quarterly Business Review (QBR).
7. Support Supply Chain Management (SCM) on the North American region request.
8. Support pre-sale and identify up-sell and cross-sell opportunities within the North American region.
9. Oversee and approve weekly reports of Account Managers.
10. Review all reports and meeting slides for the clients.
11. After PSR, d ---------- on sending the NPS and review if the received score is 8 or below.

Account Manager: Clean Energy Associates
May 2023 – August 2024
I support the quality assurance account management by:
1. Driving client engagement for the entire project life cycle, including Client onboarding sessions, company service adoption, report review and delivery, report consulting, and issue escalation and resolution.
2. Coordinating with internal company teams (Commercial, Project Operations,
Technology & Quality, Finance) on assigned accounts in order to deliver customized client solutions that exceed client expectations.
3. Understanding clients’ needs, maintaining a high level of client satisfaction, and identifying up-sell and cross-sell opportunities within currently held accounts.
4. Developing and maintaining expertise in market and technology trends in order to understand Clients’ issues and challenges and being able to educate clients on potential business needs.
5. Hosting clients visiting Asia to meet with companies/suppliers.
6. Identifying areas for continuous improvement of product and internal process
efficiency.

Technical Sales Engineer, Generalist: Clean Energy Associates
July 2022 – May 2023
I support the Business Development (BD) Director’s projects by:
1. Creating proposals based on the Proposal Intake Form (PIF) and other provided
information.
2. Updating proposals that are not yet executed.
3. Creating change orders (CO) upon inclusion or removal of scope or changes in
information/assumptions.
4. Uploading scope of works (SOWS) and scoping documents to the CEA Library.
5. Coordinating with Subject Matter Experts (SMEs) via e-mail, Teams chat, Teams
group, or meetings, as needed, to create custom proposals.
6. Updating the Proposal Tracker for easy access to proposal status.

Sales Support Specialist: Clean Energy Associates
June 2021 – June 2022
I support the Business Development (BD) Director’s projects by:
1. Maintaining Client documentation such as Mutual Non-Disclosure Agreement (MNDA), Professional/Master/Consulting Services Agreement (PSA/MSA/CSA), contracts, and Change Orders (CO) on SharePoint.
2. Creating and updating entries for BD’s projects on HubSpot, Deltek, and Proposal Tracker in SharePoint.
3. Creating standard proposals and COs or custom ones, as required.
4. Creating and updating High-Value Client (HVC) presentations.
5. Updating Accounts Receivable (AR) Tracker and conducting follow-ups for unpaid
invoices.
6. Handing over Committed and Closed Won projects to the Execution Team with the
attached Project Intake Form and scheduling a Handover meeting.
7. Triggering/submitting deposit invoices on Deltek.

Supply Chain Manager: Moitié Cosmetics
May 2021 – July 2021
I oversee the entire supply chain of our Shopify cosmetics store by:
1. Consolidating products to be purchased using Google Sheets.
2. Sourcing products from overseas suppliers that meet requirements, budget, and lead time.
3. Coordinating with suppliers to ensure our design and requirements align with the suppliers’ capabilities.
4. Recommending Top 5 suppliers to the CEO.
5. Requesting samples as needed.
6. Coordinating with approved supplier/s on payment and production plan.
7. Monitoring production status regularly.
8. Managing delivery to our warehouse using our freight forwarder once production is finished.
9. Tracking the delivery to ensure all products are complete and undamaged upon arrival.
10. Monitoring our inventory levels using Sortly and alerting the CEO to replenish
stocks.

Junior Analyst: SDM Agency
May 2021 – July 2021
1. Monitoring day-to-day traffic on five websites.
2. Checking red and amber alerts on Vitals such as rage clicks, bounces, JavaScript errors, site speed, alert messages, and 404s.
3. Analyzing trends in sales and traffic.
4. Overseeing sales metrics such as revenue, conversion rate, and average order value.
5. Creating weekly and monthly reports for executive summary, findings, and action
plans.

E-commerce Project Manager:  ----------
November 2020 – April 2021
1. Monitoring day-to-day procurement operations of our eBay store
2. Preparing complex reports using Google Sheets.
3. Helping to build and maintain our Shopify store.
4. Building our tech website using Tilda.
5. Creating Typeforms for inspection result submissions.
6. Resolving product concerns with eBay sellers.

E-commerce Operations Manager: Moitié Cosmetics
September 2020 – October 2020
1. Monitoring day-to-day operations of our Shopify cosmetics store.
2. Working with the developer to fix the site issues.
3. Proposing website improvements using Canva.
4. Automating Google Sheets entries from SurveyMonkey and Trustpilot using Zapier.
5. Preparing KPI reports using Google Sheets.

Project Manager: Fashion Rack Designer Outlets Inc.
April 2019 – August 2020
1. Overseeing the high-end retail store construction life cycle from planning to
turnover.
2. Reviewing AMEPF plans and revising when there are changes using AutoCAD.
3. Preparing expense documentation and reviewing bid forms using Microsoft Excel.
4. Requesting budget for construction.

Applied Systems Manufacturing Corporation
May 2015 – March 2019
PV Design Engineer:
1. Helping to design and program our prepaid PV off-grid system using Arduino and
conducting in-house testing.
2. Spearheading fabrication of PV structures and supports.
3. Helping to design a hybrid PV and genset system using elgris hybrid controller.
4. Helping to install a medium-scale PV project.

Electrical Supervisor:
1. Preparing electrical diagrams using AutoCAD.
2. Managing the workflow of electricians.
3. Conducting in-house load testing.

Quality Management Representative (QMR):
1. Maintaining our ISO 9001:2015.
2. Preparing internal audit reports.
3. Auditing all departments against our Quality Management System.
4. Preparing audit reports for the President.

Planning Engineer:
1. Forecasting finish date of generator sets.
2. Providing daily work schedules of all personnel using Preactor Express.

Pollution Control Officer (PCO):
1. Overseeing compliance with environmental laws
2. Submitting quarterly and semi-annual compliance reports.

Jr. Product Marketing Engineer: Advanced Card Systems Technologies
August 2014 – May 2015
1. Preparing technical and marketing documents for mobile card readers.
2. Conducting User Acceptance Testing for both hardware and software.
3. Submitting quarterly market research.
4. Helping to prepare the annual marketing plan.

Advance Programming Specialist (SAP-ABAP): IBM Solutions Delivery
August 2013 – August 2014
1. Creating forms and reports using SAP-ABAP for our overseas clients.
2. Coordinating with clients for functional changes.

Service Desk Intern: Globe Telecom
September 2011 – February 2012
1. Conduct mapping of telecom concerns using Google Earth.
2. Helping engineers resolve problems in the reported areas.