Debt Negotiator / Client Care Specialist

Overview

Looking for full-time work (8 hours/day)

at $10.98/hour ($2,112.00/month)

Associates degree

Last Active

June 27th, 2026 (yesterday)

Member Since

March 21st, 2018

Profile Description

TEAM LEADER / NEGOTIATOR

- Spearheaded settlement negotiations with creditors and collection agencies on behalf of clients, helping reduce debt burdens while maintaining compliance with legal and ethical standards.

- Managed a team of settlement agents, overseeing daily operations, performance metrics, and productivity levels.

- Provided email and phone support, ensuring clear and professional communication with clients, creditors, and internal departments.
- Led performance monitoring efforts, analyzing agent performance, and delivering feedback to maintain service quality.

- Conducted administrative tasks including updating CRM tools, documenting settlement details, and managing case files.

- Ensured settlement terms were executed properly and that both clients and third parties were aligned with agreed-upon resolutions.

CLIENT CARE SPECIALIST

- Delivered frontline support to clients undergoing debt relief programs, guiding them through the settlement process.

- Regularly communicated via phone and email to update clients on their cases and gather necessary documentation.

- Maintained client satisfaction through effective problem-solving, timely follow-ups, and retention efforts.

- Ensured compliance with company procedures and industry regulations.

- Supported backend operations through admin tasks such as updating payment arrangements, tracking settlements, and preparing reports.

KEY ACHIEVEMENTS

- Played a pivotal role in the successful negotiation of numerous high-value settlements.

- Helped improve settlement turnaround times and customer satisfaction scores.

- Promoted from Client Care Specialist to Team Leader based on leadership and negotiation performance.