Operations Manager/Ecommerce Team Lead

Overview

Looking for full-time work (8 hours/day)

at $7.00/hour ($1,232.00/month)

Bachelors degree

Last Active

April 4th, 2024 (21 days ago)

Member Since

March 11th, 2018

Profile Description

Key Competencies:
• 12 years total leadership experience supporting various fields of different campaigns such as technical support, customer service, sales and retention.
• 8 years Telco campaign exposure supporting AT&T/ Bellsouth, Clearwire, Time-Warner Cable, HughesNet.
• Supported, developed and coached more than 300 agents, 30 Quality Analysts, 10 Trainers, 50 SMEs, and 20 Co-Supervisors.
• Trained and certified via Leadership Training Program with Sitel (CITZ), Teletech (TL 101, 102 and 201), and Startek (Management and Leadership Program).
• Ability to drive account performances whilst delivering cost effective results
• Self-motivated,flexible and open to change.
• An
excellent
team
builder
and motivator
who
will
thrive
on working closely
with
the
team
to achieve challenging but exciting targets
• A natural communicator with excellent negotiation, persuasive, presentation and interpersonal skills at all levels.
• Highly driven with enthusiasm to meet high sales targets and to cope under demanding pressure
A customer service eccentric person focusing on customer's satisfaction