Jane

Operations Supervisor | Customer Operations Leader | Team Development | Process

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Overview

Looking for part-time work (4 hours/day)

at $6.87/hour ($664.00/month)

Bachelors degree

Last Active

July 14th, 2026 (2 days ago)

Member Since

March 7th, 2018

Profile Description

Dynamic and results-oriented Operations Supervisor with more than 15 years of progressive leadership experience across Business Process Outsourcing (BPO), customer experience, remote operations, and client services.

Recognized for leading high-performing teams, strengthening operational performance, and delivering exceptional customer experiences in fast-paced, metrics-driven environments. Currently supervise a 14-member operations team within a 28-agent organization, consistently maintaining 93%+ Quality Assurance performance, exceeding client expectations while coaching employees to achieve Average Handle Time below 300 seconds without sacrificing quality.

Awarded multiple Leadership Awards and earned an exceptional 4.8/5 Leadership Scorecard, reflecting consistent excellence in employee development, operational execution, client satisfaction, and business performance.

Extensive experience leading coaching initiatives, conducting performance evaluations, managing employee relations, improving attendance compliance, onboarding new employees, facilitating operational training, preparing executive reports, and partnering with Operations Management and Human Resources to build engaged, high-performing teams.

Known as a collaborative leader who combines analytical decision-making with a people-first leadership style to improve productivity, quality, accountability, and customer satisfaction.

Seeking to contribute strategic leadership and operational expertise as an Operations Manager, Operations Supervisor, Customer Support Manager, or Administrative Operations Leader.

Top Skills

Office and Administration » Data Entry

Office and Administration » Email Management

Office and Administration » Team Leadership

Experience: 5 - 10 years

Dynamic and results-oriented Operations Supervisor with more than 15 years of progressive leadership experience across Business Process Outsourcing (BPO), customer experience, remote operations, and client services. Recognized for leading high-performing teams, strengthening operational performance, and delivering exceptional customer experiences in fast-paced, metrics-driven environments. Currently supervise a 14-member operations team within a 28-agent organization, consistently maintaining 93%+ Quality Assurance performance, exceeding client expectations while coaching employees to achieve Average Handle Time below 300 seconds without sacrificing quality. Awarded multiple Leadership Awards and earned an exceptional 4.8/5 Leadership Scorecard, reflecting consistent excellence in employee development, operational execution, client satisfaction, and business performance. Extensive experience leading coaching initiatives, conducting performance evaluations, managing employee relations, improving attendance compliance, onboarding new employees, facilitating operational training, preparing executive reports, and partnering with Operations Management and Human Resources to build engaged, high-performing teams. Known as a collaborative leader who combines analytical decision-making with a people-first leadership style to improve productivity, quality, accountability, and customer satisfaction.