10 years of extensive experience in providing customer support forB2B and B2C businesses. Focuses mainly on providing excellent customer service experience and process improvement within the organization. I've handled multiple management-level roles and customer-facing roles which include planning, executing, performance improvement, and evaluating the organization's customer support strategy. This includes systems and processes within the support and the client, and mainly working with the client leadership team in providing the best service experience to its customers and partner vendors.
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