- Assist customers with their inquiry related to billing and basic technical support
- answers agent's questions related to procedures and clarifies process
- handle escalation request from customers and agents
- Handles a team that has the same skill set for a period of time
- Sends report for team and individual stats (QA, AHT, Adherence, Attendance) if needed by the management team
- Do one on one coaching with the agent to reach high QA score
- Leading a team huddle to discuss recent updates and to address any concern that may affect individual and team performance
Experience: 2 - 5 years
Experience: 2 - 5 years
Experience: Less than 6 months
Experience: 1 - 2 years
“I have a team of 6 VA's that pretty much do everything for me”
Elishama Jiles
SEE MORE REAL RESULTSOnlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.