Overview
Looking for part-time work (4 hours/day)
at $4.00/hour ($352.00/month)
Vocational Course Graduate/ College Undergraduate
Last Active
October 13th, 2023 (539 days ago)
Member Since
June 9th, 2011
Profile Description
- Assist customers with their inquiry related to billing and basic technical support
- answers agent's questions related to procedures and clarifies process
- handle escalation request from customers and agents
- Handles a team that has the same skill set for a period of time
- Sends report for team and individual stats (QA, AHT, Adherence, Attendance) if needed by the management team
- Do one on one coaching with the agent to reach high QA score
- Leading a team huddle to discuss recent updates and to address any concern that may affect individual and team performance
Top Skills
Human Resources » Recruiting
Experience: 2 - 5 years
Office and Administration
Experience: 2 - 5 years
Customer Support » Customer Service
Experience: Less than 6 months
Other Skills
Customer Support » Chat Support
Experience: 1 - 2 years
Basic Information
- Age
- 38
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- General Trias, Cavite
- Tests Taken
- IQ
- Score: 125
- DISC
- Dominance: 32
- Influence: 31
- Steadiness: 10
- Compliance: 27
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“I have a team of 6 VA's that pretty much do everything for me”
Elishama Jiles
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