I have worked in Customer Support for more than 8 years. I started working in a call center as phone support for more than a year. I then transitioned into working at home and have been a freelancer for the past 4 years. I have worked with mostly eCommerce store owners, Amazon sellers, and drop shippers.
I have a deep un
I have used multiple Customer service tools in the past and I believe that any other tools are almost similar in function so I believe I can learn any new tools easily as well.
Here are some of the tools I have used in the past as a CS:
1. Zendesk/Freshdesk/Gorgias/LiveAgent2. Shopify/Amazon Seller Central3. Time doctor/Hubstaff4. Asana/Trello5. Dropified/Dsers/Oberlo
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