Dynamic and detail-oriented team player with over 15 years of experience in the BPO industry. Skilled in project management, team leadership, problem-solving, active listening, and effective communication - dedicated to delivering top-tier service to clients and customers.
With a strong background as an Operations Manager and Team Leader, I thrive in fast-paced environments, juggling multiple tasks while ensuring quality results. For the past seven years, I’ve been a passionate freelancer, always eager to take on new projects - big or small - and contribute to business growth while providing exceptional service.
Adaptable and flexible, I’m available to work across Australian and US business hours, ready to bring expertise and dedication to every opportunity.
CORE SKILLS
• Good interpersonal skills
• Excellent communication skills in both oral and written English
• Familiar with Key Performance Indicators (KPI)
• Flexible in any situation and can work with minimal supervision
• Ability to give constructive feedback and is receptive
• Willing to work on shifting schedules
PROGRAMS and SOFTWARES
• Microsoft Office specifically, Word, Excel, and PowerPoint
• Go High Level (GHL)
• MS Planner
• Google Suite
• Lead Generation Tools (Snovio, Hunter, Data Scraper, Skrapp, Reply)
• Calendar Management/Scheduling
• Social Media (FB, Instagram,
• LearnWorlds
• Stripe
• Puurk
• Trello
• RingCentral
• Zoom/Skype/WhatsApp/Telegram/Slack/
• LinkedIn
• Atlassian
• QuickBooks Desktop
• WordPress
• Shopify
• FlowTrack
• Instantly
• Adobe PhotoShop
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