CSR and Lead Generation Specialist

Overview

Looking for full-time work (8 hours/day)

at $7.11/hour ($1,366.40/month)

High school diploma

Last Active

June 26th, 2026 (yesterday)

Member Since

January 30th, 2018

Profile Description

Hi! I’m a dedicated Customer Service and Virtual Support professional with 6 years of experience in the BPO industry. I have handled phone, chat, and administrative support, helping customers resolve concerns efficiently while ensuring a positive experience.

I have worked as a Technical Support Agent through chat for Dell and HP Instant Ink, where I assisted customers with troubleshooting, account concerns, and service inquiries. I also handled phone support for Bell Canada, supporting customers with their service-related concerns and providing clear solutions.

In addition, I have Lead Generation experience with Cryofuture Inc., where I researched potential clients, qualified leads, and helped connect prospects with the right services. My background also includes network recruitment and phone associate work at Agero, where I communicated with service providers and helped coordinate support.

I also have experience as a Content Moderator for a social media platform, ensuring that content followed company guidelines and maintaining a safe online environment.

Here are some of the skills I bring to the table:

• Customer Service (Phone, Chat, and Email)
• Lead Generation & Prospect Research
• Technical Support & Troubleshooting
• Data Entry and CRM Updates
• Content Moderation
• Strong Communication and Problem-Solving Skills
• Fast learner with great attention to detail

I am reliable, hardworking, and committed to providing excellent service and support to both clients and customers. As a mom of three, I value stability and long-term work relationships, and I always aim to deliver high-quality work.

I’m excited about the opportunity to support your business and help your team succeed.