Email/Chat Customer Service Expert 

- Provided customer support through email using Zendesk to manage tickets and track customer issues. - Responded to customer inquiries with clear, professional, and empathetic communication. - Handled order taking, order updates, and tracking requests to ensure accuracy and timely service. - Processed refunds and resolved billing concerns while following company policies. - Assisted customers with account issues, product questions, and troubleshooting. - Maintained high response quality and met performance goals for resolution time and customer satisfaction. - Collaborated with team members to improve processes and share best practices.

- Answered customer calls and gave clear, helpful support. - Took orders, updated accounts, and explained product details. - Processed refunds and solved billing problems. - Helped customers step by step with troubleshooting. - Stayed calm and polite, even with upset customers. - Met goals for call time, first-call resolution, and customer satisfaction. - Worked with teammates to share tips and improve service.

- Managed daily schedules, appointments, and meetings to keep executives organized and on time. - Handled phone calls, emails, and correspondence with professionalism and discretion. - Assisted with travel arrangements, including booking flights, hotels, and transportation. - Provided general administrative support to ensure smooth office workflow. - Acted as a reliable point of contact between management, staff, and clients