E-Commerce Operations Manager | Shopify & TikTok Shop | 4+ Years | BPO-Trained C

4–5 years of corporate BPO non-voice support for US clients (Verizon via AFNI/Alorica, Macy's via Convergys) plus 4+ years of ecommerce CX, handling order inquiries, disputes, refunds, and escalations professionally under strict metrics.

Full end-to-end ecommerce operations across Shopify and TikTok Shop, daily store management, inventory tracking, fulfillment coordination, supplier communication, and process documentation for two active brands

4+ years as a full-time remote VA supporting two US-based ecommerce brands, handling operations, customer support, admin tasks, and creative coordination independently with minimal supervision.

Multi-channel inventory syncing across Shopify and TikTok Shop, monitoring stock levels, flagging low inventory, coordinating restocks, and maintaining accurate product data across platforms.

4+ years managing full Shopify backends for two active DTC brands — product listings, variant optimization, inventory syncing, order management, discount codes, and storefront updates.

Daily email-based customer support using Richpanel CRM, managing full customer communication lifecycles, order changes, transaction lookups, dispute resolution, and inbox zero discipline under US timezone hours.

Full Shopify order lifecycle management, processing, fulfillment tracking, cancellations, replacements, refunds, and coordinating with 3PLs and suppliers on shipping issues and delays.

Daily use for inventory tracking, order logs, customer issue trackers, and basic reporting, maintaining clean, organized records for two active brands.

Handled PayPal disputes, chargebacks, and customer escalations, gathering evidence, preparing documentation, communicating with payment processors, and resolving cases before they escalate further.