Jonardine

Customer Support/Experience VA

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Overview

Looking for any work (8 hours/day)

at $5.40/hour ($1,040.00/month)

Bachelor's degree

Last Active

July 1st, 2026 (7 days ago)

Member Since

January 9th, 2018

Profile Description

Experienced and results-driven customer service representative and virtual assistant with almost 13 years of experience in diverse work environments. Adept at managing high-volume customer interactions, resolving issues efficiently, and providing exceptional administrative support. Proven ability to adapt quickly to new systems, manage multiple responsibilities, and use strong communication skills to ensure client satisfaction.

Core Competencies & Achievements

* Customer Support & CRM:
- Managed day-to-day support using platforms like Zendesk, Shopify, and GoHighLevel. Handled inbound and outbound calls, email, and social media assistance, and resolved technical and billing concerns.

* Team Leadership & Training:
- Promoted to a team supervisor role, where responsibilities included supervising a team of 19 and improving productivity by 15%.

* Recruitment & HR Admin:
- Managed the recruitment pipeline, including candidate screening, scheduling interviews, and handling documentation and general HR functions.
- Administrative Efficiency: Utilized strong time management and prioritization skills to support operations like calendar management, data entry, and campaign management.