Video Editor, Virtual Assistant, Content Writer

Overview

Looking for full-time work (8 hours/day)

at $8.00/hour ($1,408.00/month)

Bachelors degree

Last Active

April 21st, 2024 (5 days ago)

Member Since

January 6th, 2018

Profile Description

COMPUTER PROFICIENCY
PC (Beginner to Advanced)
? Microsoft Word
? Microsoft PowerPoint
? Microsoft Excel
? Microsoft FrontPage Express
? Windows 98/ME/2000/XP/7
? Adobe Premiere
? Corel Draw 12
? Sony Vegas
? Sony Sound Forge
Hardware/software troubleshooting (Intermediate)
WORK EXPERIENCE
Digital Concierge (Mopro, January 2017 – July 2017)
? Receive website revision requests from clients
? Provide phone and email support
? Handle client cancellation and retention tickets
Telephone Banker (JP Morgan Chase, March 2013 – December 2016)
? Serviced customer concerns and process requests for consumer bank accounts.
? Assisted customers with finance-related issues such as basic balance inquiries, account funds transfers to online banking concerns
Communication Coach (Convergys, September 2011 – February 2013)
? Direct observation, feedback and coaching support for new hires undergoing PST for IBM Sprint
? Provide feedback and coaching support for production agents under operations
? Conducts daily ‘enrichment classes’ and comm clinics
? Admin task responsibilities including daily agent progress reports, trackers, coaching logs, etc.
Customer Service Representative (Convergys, February 2009 – September 2011)
? Mainly responsible for servicing auto insurance related concerns for existing policyholders
? Ability to multi-task with computer and phone systems
? Strong knowledge of PC Windows software environment
Communications Trainer (LEAD Career Mover, June 2008 – December 2008)
? Conducted classroom based training focused primarily on call center training, with modules on basic English grammar, customer service, American culture and typing skills assessment
? Responsible for screening and interviewing potential call center employees in partnership
with our BPO affiliates
? Responsible for maintaining and updating class report cards and filing daily progress reports
? Audio and video production for company events and seminars
Reservations Representative (TeleTech, April 2007 – February 2008)
? Airline reservations representative responsible for customer queries regarding existing/new flight reservations
? Ability to multi-task with computer and phone systems
? Strong knowledge of PC Windows software environment
Customer Service Representative (PeopleSupport Inc., May 2006 – March 2007)
? Handled customer inquiries, complaints, billing questions and payment extension/service requests.
? Ability to multi-task with computer and phone systems
? Strong knowledge of PC Windows software environment