Marlon

Customer Service Manager, Virtual Assistant

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Overview

Looking for full-time work (8 hours/day)

at $6.99/hour ($1,345.44/month)

Associates degree

Last Active

June 26th, 2026 (today)

Member Since

January 2nd, 2018

Profile Description

I am an experienced Customer Service Manager with a strong background in leading support teams, improving customer satisfaction, and resolving complex customer concerns. I have extensive experience managing customer service operations, including order management, refunds, returns, warranty claims, escalations, and dispute resolution.

Throughout my career, I have focused on delivering exceptional customer experiences while driving team performance through coaching, quality assurance, and process improvements. I am skilled in handling customer communications across email, phone, live chat, and social media, ensuring that every interaction is professional, efficient, and customer-focused.

I am highly organized, results-driven, and committed to building strong customer relationships while supporting business growth. My leadership style emphasizes accountability, teamwork, and continuous improvement to achieve both customer satisfaction and operational excellence.