STR Manager | AI & Channel Integration Expert

Overview

Looking for full-time work (8 hours/day)

at $8.29/hour ($1,600.00/month)

Bachelor's Degree

Last Active

June 6th, 2026 (18 days ago)

Member Since

December 15th, 2017

Profile Description

I am an experienced Portfolio Support Manager with over 17 years of professional expertise, including 4 years in the Short-Term Rental industry across the Australian and US markets. I specialize in operational support for portfolio managers, with proven success in managing portfolios from 5 to 300+ properties. My focus is on driving customer satisfaction, operational efficiency, and business excellence.
Core Competencies
Operational Support

Streamlining day-to-day property operations and ensuring smooth communication between managers, teams, and stakeholders.
Guest Services

Skilled in guest relations, issue resolution, review management, and booking communications for both medium- and long-term stays.
Contractor, Maintenance & Cleaning Coordination

Expertise in coordinating repairs, maintenance, and housekeeping teams to maintain high property standards.
AI Integration & Automation

Proficient with Host Buddy AI, HostAI, ChatGPT, and Co-Pilot to enhance efficiency in property management workflows.
Property Management Systems (PMS)

Advanced user of OwnerRez and Homhero to optimize listings and streamline operations.
Bond Claims Management

Experienced in handling Airbnb bond claims with full compliance and timely resolutions.
Review Dispute & Arbitration Support

Skilled in drafting and submitting disputes for unfair or defamatory guest reviews, supporting portfolio managers in escalating cases.

Experienced in preparing documentation and evidence for AAA arbitration cases, ensuring favorable outcomes and protecting business reputation.
Smart Property Technology
Minut: Noise monitoring for guest compliance
Wyze: Surveillance solutions for property safety
Nest: Smart climate control for guest comfort
Nexx: Secure gate & remote access management
GetProperly App: Task creation, cleaner checklists, and property cleanliness tracking
Project Management Tools
Asana (Experienced)
ClickUp (Experienced)
---------- (Beginner)
CRM & Support Platforms
Zoho Desk & Zoho Cliq: Ticketing, customer support, and internal team collaboration
HubSpot, Salesforce, GoHighLevel (GHL): Client management, automation, and marketing campaigns
Experienced with other CRM and helpdesk platforms for workflow optimization and customer experience management
Communication & Collaboration

Experienced with Slack, MS Teams, Zoom, and Zoho Cliq for team coordination and virtual meetings.
Social Media Management

Skilled in basic content updates, Instagram stories, and simple social media tasks.
Accounting & Reconciliation

Familiar with RMS tools for basic accounting and financial reconciliation.
Listing Onboarding

Strong expertise in creating and onboarding listings across Airbnb, ---------- , and Vrbo/HomeAway.
Wedding & Event Rental Platforms

Experience onboarding and managing listings on Peerspace, Zola, The Knot, Wedding Wire, and Wedding Pro.
Revenue Reporting

Skilled in preparing monthly revenue reports and handling ad hoc portfolio management tasks.