Jamielyn

Airbnb & STR Virtual Assistant | Guest Support | Listings | PMS Management

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Overview

Looking for full-time work (8 hours/day)

at $9.30/hour ($1,792.00/month)

Bachelors degree

Last Active

July 3rd, 2026 (8 days ago)

Member Since

December 13th, 2017

Profile Description

Results-driven Short-Term Rental (STR) Virtual Assistant and Operations Specialist with a strong background in customer support, technical operations, and property management systems. Since 2019, I have been supporting an STR management company based in Melbourne, Australia, handling guest communication, channel management, listing optimization, calendar coordination, and day-to-day operational support across platforms such as Airbnb, ---------- , Guesty, and IGMS.

With over a decade of experience in technical support and service desk operations, I bring a unique combination of problem-solving, organization, and customer service expertise to the vacation rental industry. My professional background includes roles with AT&T Bellsouth, Hewlett-Packard Asia Pacific, Cognizant Technology Solutions, Microsoft Cloud Services, and Optum, where I developed strong skills in client support, escalation handling, troubleshooting, documentation, and remote operations.

Today, I specialize in helping STR hosts and property managers streamline operations, improve guest experience, maintain efficient communication, and support revenue-focused day-to-day management. I am highly adaptable, detail-oriented, and committed to delivering reliable support in fast-paced remote environments.