I have more than 10 years of professional experience in outbound calls, data entry and processing, lead generation, customer service, and administrative roles in various business types from telecommunication, healthcare, Real Estate, IT Services, and promoting products and services of small to medium-sized businesses.
• Proficient in English written and oral communication skills.
• Strong team-working and multi-tasking skills• With proven capacity to troubleshoot issue to ensure customer satisfaction.• Articulate and persuasive in dealing with all levels of management, peers, staff and diverse clientele.• Consistently meets and exceeds productivity goals.• Has an innate special ability in attention to detail, decision-making, organization, and marketing plans.• Has expertise in coordinating with management, cross functional teams, vendors and clients in the execution of daily tasks and functions.• Has the ability to aggressively pursue sales through innovative marketing.• Leader who is a clear communicator and has a strong organizational skills. Skilled at coaching and mentoring agents. Provides real-time support and feedback for the growth of the agents. • Utilize tools such as Google Suite, MS Office, Hipchat, Slack,
“My business would not be able to go forward if it was not for them”
Gaurab - Adhikari
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