Norman
Operations Manager | Customer Support & Escalations Expert | KPI/SLA Management |
Overview
Looking for full-time work (8 hours/day)
at $10.29/hour ($1,984.00/month)
Bachelors degree
Last Active
July 2nd, 2026 (6 days ago)
Member Since
November 6th, 2017
Profile Description
Operations and customer experience leader with 13+ years of experience managing teams, improving workflows, and supporting business operations in corporate and remote environments. Proven track record in operations management, executive support, customer success, KPI reporting, and remote team leadership. Recognized for improving efficiency, driving accountability, and helping fast-paced businesses scale smoothly.
Key Competencies
Operations Management & Strategy
Process Improvement & Workflow Optimization
Team Leadership & Coaching
KPI Tracking & Performance Monitoring
Customer Experience & Escalation Management
Executive & Administrative Support
Remote Team Coordination
Reporting & Data Analysis
SOP Development & Documentation
Project & Task Management
Vendor & Stakeholder Coordination
Quality Assurance & Compliance
Training & Team Development
Top Skills
Customer Support
Experience: Less than 6 months
Customer Support » Email Support
Experience: Less than 6 months
Other Skills
Office and Administration » Data Entry
Experience: Less than 6 months
Professional Services » Management Services » Administrative Management
Experience: Less than 6 months
Basic Information
- Age
- 35
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Imus, Cavite
- Tests Taken
- IQ
- Score: 114
- DISC
- Dominance: 34
- Influence: 16
- Steadiness: 29
- Compliance: 22
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“The more I stepped away from it, the more successful our Chanel became!”
- Jim Orr
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