Hector

Customer Service Virtual Assistant

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Overview

Looking for full-time work (8 hours/day)

at $4.70/hour ($909.09/month)

Bachelors degree

Last Active

July 3rd, 2026 (6 days ago)

Member Since

November 3rd, 2017

Profile Description

I worked as a customer service representative for a year then worked my way up and got promoted as a Team Manager. As a Team Manager, I am handling escalated calls and upset customers in a professional and courteous manner. I have the ability to develop and motivate a team. I conduct mandatory phone call monitoring and desk-side coaching to ensure that all agents are providing the level of customer service that is required.

As a freelancer, I have worked as a customer service virtual assistant for an e-commerce company that is responsible for providing support and assistance to customers who have questions or issues related to their orders, products, or services. We interact with customers via email, chat, or phone, and we communicate clearly and effectively to address customer ---------- addition to assisting customers, as a customer service virtual assistant I am also responsible for managing and updating customer information in a database, processing returns and exchanges, and ensuring that orders are fulfilled correctly and on time.

Top Skills

Customer Support

Customer Support » Email Support

Customer Support » Social Media Moderation

Other Skills

Customer Support » Sales Support

Office and Administration » Transcription

Office and Administration » Data Entry

Customer Support » Phone Support » English Speaking

Marketing » Content Creation » eBook Writing

Real Estate » Appointment Setting

Customer Support » Technical Support

Customer Support » Forum Community Moderation

Office and Administration » Microsoft Excel

Office and Administration » Email Management

Office and Administration » Travel Planning

Office and Administration » Personal Assistant

Basic Information

Age: 37

Gender: Male

Website: Sign Up with Pro Account to View

Address: Dinalupihan, Bataan

Tests Taken: IQ
Score: 112: DISC
Dominance: 48
Influence: 26
Steadiness: 17
Compliance: 9: English
C2(Advanced/Mastery)

Government ID: Sign Up with Pro Account to View

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