Current Employment Status:
Hired Full Time on Aug 25, 2019
Hired Part Time on Oct 5, 2021
4 years eCommerce Virtual Assistant/ Store Manager
- Handles customer issues in a timely manner, canceling an order, providing return labels, etc.
- Manage VAs.
- Process orders from different suppliers.
- Contact eBay for negative feedback/defect removal.
- Contact Suppliers through phone,
- List/Source profitable items.
- Optimize Listings.
3 year BPO - Call Center veteran with comprehensive experience in Customer Service and Technical support. My areas of expertise and focus are voice and non-voice trouble shooting for technical issues. Fast learner, can multi-task and can work with minimal supervision.
Convergys ( GoPro Account )
- Handled Billing and Technical issues through
Teletech ( Telstra Account )
- Handled Technical issues through phone ( Modem replacement, connection loss, speed issue and connection drop-outs )
I handled different type of technical issues for the last 1 year and 3 months through Phone, Chat and Email.
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