I have more than 2 years experience in the Business Process Outsourcing (BPO) Industry working as a Customer Service Representative/ Consultant, inbound voice account, Sales and Retention Team for McAfee Antivirus. More than 5 years as Inbound Sales Advisor for Onstar.
Responsibilities include providing product information and guiding customers as to what is the best fit for them depending upon their needs , processing sales and sending
Being a retention/sales specialist and voice-based account entail a lot of multi-tasking within a call from sales inquiries, refund request,research and documentation of the call with Average Handling Time of 6 mins.
I also had experience as a part time VA , specializing in lead generation tasked to find and verify information about CEO's and Marketing Heads along with their valid
I am a fast learner, highly trainable and adaptable. I can process lots of information in a short period. I am extremely honest, what I don't know, I am not afraid to admit , but I can figure things out and get the job done with minimal supervision.
I am not ashamed to own up to my mistakes and will do my very best not to commit them again.
I am looking for a stable job that would give me freedom to have quality time to spend with my family, I am amenable doing part time but looking forward to being an asset and help build a long term relationship with you as well as your business.
Financial reward is not the end-all and be-all of why I am applying for a job.
I write poems in my free time when I am not playing with my sons.
“I have one of the best VAs I've had in a long time...she's been amazing”
Davonna Willis
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