Experienced Customer Support Specialist with nearly 4 years of experience in overseeing support agents and ensuring high-quality service delivery, particularly in resolving escalated order issues. Proven track record in implementing standard operating procedures, coordinating cross-functional teams, and managing effective communication among customers, suppliers, and internal departments. Highly skilled in customer service, courier claim management, and remote team leadership, with a strong focus on delivering efficient and empathetic support.
Experience: Less than 6 months
Experience: Less than 6 months
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