Customer Service Representative / Virtual Assistant 

Overview

Looking for full-time work (8 hours/day)

at $7.54/hour ($1,454.56/month)

Bachelors degree

Last Active

July 5th, 2026 (5 days ago)

Member Since

September 17th, 2017

Profile Description

Dedicated and detail-oriented professional with 7+ years of experience in customer service and 3+ years as a short-term rental property manager. I specialize in providing exceptional support across chat, email, and phone, while also managing day-to-day operations for Airbnb and other rental platforms with ease and efficiency.
???? What I Bring to the Table:
? Customer Support Expertise
Handled high-volume customer inquiries with professionalism and empathy
Proficient in tools like Gorgias, Zendesk, Shopify, Slack, Airbnb, Guesty, and more
Excellent at resolving issues related to bookings, billing, refunds, and general account queries
? Short-Term Rental Property Management
Managed over 14 properties in the UK and 6 in Costa Rica via Airbnb, ---------- , TripAdvisor, and Expedia
Scheduled cleanings, coordinated maintenance, communicated with guests, and ensured smooth check-ins/outs
Created FAQs, templates, and spreadsheets to streamline operations
? Communication & Problem Solving
Known for staying calm under pressure, listening actively, and offering quick, effective solutions
Skilled at turning negative experiences into positive outcomes, driving guest satisfaction and loyalty
? Organized & Resourceful
Strong background in creating detailed reports, managing calendars, and coordinating remote teams
Capable of working independently while maintaining consistent communication and quality service
???? Why Hire Me?
I’m more than just a support agent—I’m a solution finder, a team player, and someone who genuinely cares about delivering top-notch service. Whether it’s helping a guest feel at home or making sure every customer inquiry is resolved with care, I’m here to make your brand shine.
Let’s work together to create 5-star experiences—for your customers, guests, and your team.