I was a Customer Support Specialist for 7 years and a BPO Trainer for 5yrs. I am responsible for a day-to-day for a functional training within a classroom or virtual environment, including trainee progress monitoring for the duration of the training. We also provide coaching and developmental feedback and readiness recommendations. Prepare and present training materials and ensure effective and consistent communication with managers, stakeholders, peers and other support groups and so on.
I also have experience on logistics Industry specifically UNITED PARCEL SERVICE, USPS, eBay, Telecommunications, lead generation and eCommerce.
On a personal level, I am a people person with a knack for getting smiles and making clients happy. I am reliable and capable in fast-paced environment, and I am confident that I would be a beneficial addition to your business.
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