ECommerce | HRA | Property Management | Broker & Investment Operations

Customer Service Associate - Client Administration & Resolutions Team (CART-TI) TELUS International PhilippinesTELUS International Philippines Nov 2008 - Oct 2013 · 5 yrs • On phone Clients Assistance (Client Care) Oct. 2008 – April 2009 • Assist clients in Mobile Phone Activation • Assist clients in general inquiries about their account & billing • Non Phone assistant (Client Administration & Resolutions Team CART-TI) April 2009 – Oct. 2013 • Billing dispute escalation and recalculation via Bill Rerate • Contact client to inform of the result of the investigation and educate them on how to manage their account effectively • 411 Reports - Refund client due to misinformation on calling Canadian Directory Assistance • BILP - Investigation of unnecessary charges and billing issues • IVR - Suspend or activate client account (Escalation) •Flagging & Releasing - A request from client care to flag or release client account (Escalation) • Reserved Numbers - Investigate if a Mobility # should be released or reserved for a specific client

Executive Assistant for Real Estate WorkExecutive Assistant for Real Estate Work m5x2 Capital · Part-timem5x2 Capital · Part-time Oct 2020 - Jun 2023 · 2 yrs 9 mosOct 2020 - Jun 2023 · 2 yrs 9 mos United States · RemoteUnited States · Remote ● Scheduling meetings and coordinating with my exec assistant at Facebook to manage my calendar. ● Arranging for travel and event logistics. ● Arranging for social engagements and family events. ● Keeping digital folders organized. ● Helping to coordinate contractors for household things such as cleaning, handyman tasks, etc. ● Manage voicemail and digitized physical mail

Customer Support Manager (eCommerce) Customer Support Manager (eCommerce) Intimate Rose · Full-time intimate Rose · Full-time Dec 2015 - Jun 2018 · 2 yrs 7 mosDec 2015 - Jun 2018 · 2 yrs 7 mos Remote ● Oversee all customer support side of the business (Amazon, eBay, Shopify, Social Media platforms etc.) ● Create SOPs and documents for future hires ● Train new customer support team members ● Oversee the administrative side of the business and perform ad-hoc tasks (Amazon, eBay, Shopify