Wilbert

Operations & Customer Experience Manager | Systems, QA & Process Optimization

With Timeproof

mark as hired

Overview

Looking for full-time work (8 hours/day)

at $4.99/hour ($960.00/month)

Bachelors degree

Last Active

June 27th, 2026 (today)

Member Since

September 1st, 2017

Profile Description

Hi, I’m Wil.

I bring over 10 years of experience in customer service, including working with American Express in a BPO environment, and have progressed into leadership roles such as QA Manager and Operations Manager.

I specialize in building structured systems that improve efficiency, consistency, and overall customer experience. From managing teams to optimizing workflows, I focus on making operations run smoothly and delivering reliable results.

Here’s what I can help you with:

- Customer support (email, chat, ticketing systems)
- QA monitoring, coaching, and performance improvement
- CRM and tools (Salesforce, Freshdesk, Google Workspace)
- Process improvement, SOP creation, and workflow optimization
- Managing remote teams and ensuring consistent output

I’m known for being reliable, detail-oriented, and proactive—someone who doesn’t just complete tasks but improves how things are done.

If you’re looking for someone who can bring structure, accountability, and efficiency to your operations, I’d be glad to support your team.