Customer Service Expert with Reporting Skills ( MS Office )

Overview

Looking for full-time work (8 hours/day)

at $5.82/hour ($1,120.00/month)

Bachelors degree

Last Active

June 26th, 2026 (2 days ago)

Member Since

August 31st, 2017

Profile Description

I am a results-driven professional with over 12 years of experience in customer service, sales, operations management, client success, and remote team leadership. My background includes working with U.S. and Canadian companies across industries such as telecommunications, home services, e-commerce, lead generation, and customer support.

Throughout my career, I have managed teams, coached employees, handled client relationships, optimized processes, and consistently delivered on performance goals. I am experienced in appointment setting, cold calling, customer support, project coordination, CRM management, and day-to-day business operations.

Having worked remotely since 2017, I am highly proficient with modern business tools including CRM platforms, help desk systems, project management software, communication tools, and AI-powered applications. I am known for being dependable, adaptable, detail-oriented, and able to learn new systems quickly.

I thrive in fast-paced environments where I can contribute to business growth, improve customer experiences, and support organizational success. Whether working independently or leading a team, I bring professionalism, strong communication skills, and a commitment to delivering exceptional results.I have worked in the BPO industry for 11 years ( Telus, Acquire Asia Pacific, Teleperformance, Software Cellular Network LTD and lastly iQor ). I primarily handled Customer Service Accounts. To add to that, I also have experience with Upselling, Email Support and was part of the Escalation Team for over 6 years. Afterwards, I was a part of the Management group for 5 years, where I was able to enhance my MS office skills ( Excel, Word, Powerpoint & Outlook ) and other admin work. I want to be part of something long-term, I recently resigned from being an Operations Manager as it is consuming too much of my time and it has become hard for me to spend time with my family. I am a new father to a wonderful baby boy, and for me, spending my time with him and watching him grow is one of my main priorities now. At the same time, I also would like to be a good provider, so I am now looking for a job that would not just help me provide, but to give me the freedom to have quality time with my family.
I am a hard worker, dedicated, supports innovation, and trustworthy, which is something pretty hard to find nowadays.