Rochelle
Customer Service VA | Technical Support | Email & Chat Support | 8+ Years BPO Ex
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $2.82/hour ($545.44/month)
Bachelors degree
Last Active
July 5th, 2026 (4 days ago)
Member Since
August 28th, 2017
Profile Description
Customer Service and E-commerce Support professional with 8+ years of experience supporting US-based customers across phone,
Experienced in handling high-volume customer interactions, resolving order and account concerns, processing refunds and returns, and maintaining 95%+ customer satisfaction scores in fast-paced support environments.
Previously worked in BPO and remote-first roles using CRM's, Google Workspace, Slack, and customer support systems. Also supported e-commerce operations through Etsy listing management, customer-facing product updates, and coordination with internal teams and contractors.
What I can help with:
• Phone,
• Order tracking and customer updates
• Payment processing, refunds, returns, and cancellation handling
• Zendesk and CRM management
• Technical troubleshooting
• Data entry and documentation
• E-commerce customer support
• Cross-functional coordination
Remote Work Setup:
• Globe GFiber 600 Mbps + backup 5G hotspot
• Dedicated home office
• Noise-canceling headset and dual monitor setup
• Available for US EST/PST, UK GMT, and AU schedules
I’m looking for a long-term opportunity where I can contribute strong customer support experience, professionalism, and consistent communication to a growing team.
Basic Information
- Age
- 47
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Imus City, Cavite
- Tests Taken
- IQ
- Score: 125
- DISC
- Dominance: 26
- Influence: 14
- Steadiness: 30
- Compliance: 30
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“I have found someone who is smart, has a great work ethic and is easy to work with.”
Sara Brumfield
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