IT helpdesk

Overview

Looking for full-time work (8 hours/day)

at $9.43/hour ($1,818.18/month)

Associates degree

Last Active

July 7th, 2026 (yesterday)

Member Since

August 21st, 2017

Profile Description

I started my career as a It Technician I
worked on Computer shop I handled their setup and maintenance. Then I shifted
to Outsourcing industry I was employed as Technical support. I handled US
Internet Provider ---------- here I answer calls and troubleshooting
connectivity issues. I did also pitch in some sales. After few years I was
promoted as Escalation Support, I handle complex issues for the Level 1
support. Then I applied for a Team Lead position and maintain this role for few
years. I shifted my career to Managed Service Provider Business to business in
house ---------- here I handled various client for an MSP company. I handled most
of the Connectivity issues, Setup software installation, Gadget setup and even
Exchange and Active Directory. Ever Since I’ve been working as a IT Helpdesk /
Service Desk for an MSP company acquiring knowledge such as Firewall VPN setup
Creating New user Remote and Maintenance tools Ticketing tools.