I have been with the BPO industry as a bilingual (Spanish Bilingual Speaking) representative since 2012. I have handled several different accounts including Collections, Customer Service,Healthcare, Telecommunication, Appointment setter, LeadGeneration, Hotel and Car Reservations, Account Receivables,and Online Advertising for inbound, outbound, and
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.