HR & Talent Acquisition Expert | Operations | Customer Support Lead

Overview

Looking for full-time work (8 hours/day)

at $10.09/hour ($1,952.00/month)

Bachelors degree

Last Active

July 6th, 2026 (11 days ago)

Member Since

August 15th, 2017

Profile Description

HR Operations & Onboarding Coordinator | HumanForce & Ignite Expert | Talent Acquisition 15+ Years Experience

Hello, I’m Yvonne, an experienced HR, Recruitment, and Operations professional with over 15 years in talent acquisition, call centre operations, and employee support, combined with 5+ years in digital operations, CRM, and customer support.

I specialise in supporting Australian businesses with HR systems, employee management, and operational processes that are efficient, compliant, and scalable.

TheirCare Australia – Employee Support Coordinator

At TheirCare Australia, I provided frontline employee support and HR coordination, helping staff navigate HR systems and improving overall workforce efficiency. Key responsibilities included:

Managing employee queries and resolving HR-related issues promptly
Administering rosters, leave requests, and compliance workflows using HumanForce HR
Processing employee records, onboarding, and offboarding tasks
Coordinating with management and teams to ensure smooth daily operations
Supporting performance monitoring and staff engagement initiatives

Tools & Systems Expertise:

HumanForce HR Application – rostering, leave management, HR reporting
Ignite – employee engagement and coordination
Other HR & CRM systems for employee support
This experience gives me hands-on insight into Australian workforce systems, making me highly effective for clients who need local HR and operational support.

Recruitment & Talent Acquisition (15+ Years)

Full-cycle recruitment for multiple industries
High-volume candidate sourcing, screening, and interview coordination
Onboarding and team-building for customer service and operations roles
Operations & Customer Support
Call centre and support team management

SOP creation and process improvement

Staff scheduling, performance monitoring, and reporting

CRM & Employee Support (5+ Years)
Managing employee and customer interactions using Zendesk, GoHighLevel, and other platforms
Ensuring accurate records, reporting, and follow-up for HR and support teams

Digital Operations & E-Commerce Support
Shopify store administration and optimisation
Social media management and lead generation
Airbnb hosting & operations (3 units), including guest communication and operational support

Why Australian Clients Work With Me
Deep understanding of Australian HR practices and systems
Expertise in HumanForce, Ignite, and other HR platforms
Reliable, detail-oriented, and deadline-driven
Ability to manage remote teams and streamline operations
Focused on long-term partnerships, not short-term tasks

Let’s Work Together

If you need HR support, recruitment, employee management, or operational optimisation for your Australian business, I’m happy to start with a trial or short-term engagement to demonstrate alignment with your systems and goals.