E-Commerce Operations & Client Support Specialist

Overview

Looking for full-time work (8 hours/day)

at $4.97/hour ($960.00/month)

High school diploma

Last Active

July 15th, 2026 (5 days ago)

Member Since

July 6th, 2026

Profile Description

I'm a Customer Service & Escalations Specialist with 2+ years of experience in BPO and shared services, handling high-volume, multi-channel support (live chat, email, phone) for international clients.
Most recently, I supported retirement plan operations for a Transamerica account — managing complex financial transactions and inquiries while meeting strict compliance and SLA standards. Before that, I worked as a Customer Service Rep and Escalation Agent, resolving supervisor-level complaints and consistently exceeding CSAT and AHT targets.
I'm comfortable with CRM and support tools (Salesforce, Zendesk, LiveChat, Avaya, Cisco telephony), fast at learning new platforms, and used to working under compliance-heavy, brand-standard environments — so I bring both empathy and process discipline to every interaction.
Looking to bring this same reliability to a long-term support role.