Ma.
Operations & Customer Support Team Leader | Performance & Process Improvement Ex
Overview
Looking for full-time work (8 hours/day)
at $8.28/hour ($1,600.00/month)
Bachelor's degree
Last Active
July 5th, 2026 (4 days ago)
Member Since
July 3rd, 2026
Profile Description
With over 11 years of experience in the BPO industry and 7+ years in leadership, I specialize in building high-performing teams that consistently exceed business goals. I have successfully led and mentored teams of 15–20 professionals, driving improvements in productivity, quality, customer satisfaction, and employee engagement.
My expertise includes performance management, call quality monitoring, coaching and development, Root Cause Analysis (RCA), KPI tracking, attendance management, workforce optimization, and creating data-driven business reviews for senior leadership. I excel at transforming complex operational data into clear, actionable insights that support strategic decision-making.
I thrive in fast-paced, remote environments where problem-solving, leadership, and continuous improvement are essential. Whether it's managing daily operations, improving team performance, analyzing business trends, or streamlining processes, I'm committed to delivering measurable results while fostering a positive and accountable team culture.
Top Skills
Office and Administration » Microsoft Word
Experience: 10+ years
Office and Administration » Team Leadership
Experience: 5 - 10 years
Other Skills
Marketing » CRM » Salesforce
Experience: 1 - 2 years
Professional Services » Management Services » Customer Support Management
Experience: 5 - 10 years
Office and Administration » Data Analytics
Experience: 5 - 10 years
Office and Administration » Microsoft Excel
Experience: 10+ years
Office and Administration » Microsoft Power Point
Experience: 10+ years
Office and Administration » Google Workspace
Experience: 2 - 5 years
Office and Administration » Power BI
Experience: 2 - 5 years
Office and Administration » Problem Solving
Experience: 5 - 10 years
Office and Administration » Operation Management
Experience: 5 - 10 years
Office and Administration » Microsoft 365 » SharePoint
Experience: 2 - 5 years
Project Management
Experience: 2 - 5 years
Design » Graphic Design » Canva
Experience: 6 months - 1 year
Project Management » Process Improvement
Experience: 2 - 5 years
Basic Information
- Age
- 34
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- MANILA, METRO MANILA
- Tests Taken
- IQ
- Score: 100
- DISC
- Dominance: 50
- Influence: 16
- Steadiness: 11
- Compliance: 23
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“I have one of the best VAs I've had in a long time...she's been amazing”
Davonna Willis
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