Customer Service Representative

Handled tickets efficiently, addressing customer concerns related to online orders and deliveries with empathy, professionalism, and accuracy. Delivered quality resolutions by adhering to company policies, procedures, and customer service standards. Managed multiple support tickets simultaneously while maintaining timely responses and effective issue resolution. Demonstrated strong multitasking, communication, and problem-solving skills in a fast-paced environment

Trained across different Lines of Business (LOBs) within the same account, demonstrating adaptability and product knowledge. Provided both chat and phone support while delivering professional and customer-focused service. Assisted customers with online orders and deliveries, ensuring concerns were resolved accurately and in a timely manner. Contributed as a reliable and high-performing team member committed to achieving team goals and maintaining service quality