UI/UX Designer | Front-End Web Designer | Information Systems Graduate

- Managed the end-to-end recruitment process, from sourcing and screening candidates to scheduling interviews and coordinating the hiring process. - Reviewed resumes and assessed candidate qualifications based on job requirements. - Conducted initial interviews to evaluate candidates' skills, experience, and cultural fit. - Coordinated with hiring managers to understand staffing needs and provide recruitment updates. - Maintained candidate records and ensured accurate documentation throughout the recruitment process. - Delivered a positive candidate experience by providing timely communication and professional support. - Utilized job portals, social media, and other sourcing methods to attract qualified candidates.

- Assisted customers over the phone in English, providing professional and friendly customer support. - Resolved customer inquiries related to retail products, orders, billing, returns, and account concerns. - Delivered high-quality customer service while ensuring customer satisfaction and meeting performance standards. - Effectively identified customer needs and provided accurate information and appropriate solutions. - Maintained clear and accurate documentation of customer interactions in company systems. - Demonstrated strong communication, problem-solving, and multitasking skills in a fast-paced environment.