Product Support Analyst | QA Tester | Technical Support Specialist |Tech VA

Overview

Looking for full-time work (8 hours/day)

at $4.97/hour ($960.00/month)

Bachelor's degree

Last Active

July 2nd, 2026 (7 days ago)

Member Since

June 27th, 2026

Profile Description

I am an Information Technology graduate currently working as a Product Support Analyst with experience supporting healthcare software products throughout their lifecycle. My work involves troubleshooting software issues, replicating bugs, performing manual QA testing, creating Jira tickets, writing technical documentation and test cases, and collaborating closely with QA and development teams to deliver reliable solutions for clients.

Before joining product support, I gained experience in IT support, where I assisted users with hardware and software issues, managed service tickets, and provided technical assistance. I also have a background in administrative operations, including client communication, data management, document organization, and process coordination.

I enjoy understanding how products work, identifying the root cause of problems, and improving the overall user experience through quality assurance and effective collaboration. Working directly with clients and internal teams has strengthened my communication, analytical thinking, and problem-solving skills.

I am passionate about building a career at the intersection of technology, product development, and user experience. While I continue to strengthen my expertise in Product Support, Quality Assurance, Product Operations, and Business Analysis, my long-term aspiration is to grow into a Product Designer or Product Manager role. I enjoy understanding user needs, solving complex problems, and collaborating with cross-functional teams to create products that are reliable, intuitive, and genuinely valuable to the people who use them.

Core Skills: Product Support • Manual QA Testing • Software Troubleshooting • Bug Replication • Technical Documentation • Test Case Creation • IT Support • Client Support • Product Operations • Data Management • Cross-functional Collaboration