Customer Service / Data Entry | Administrative Support/ Email Management/ Calendar

I am a graduate of Bachelor of Science in Business Administration, major in Financial Management. Before earning my degree, I studied Accountancy for two years, where I developed a strong foundation in accounting principles, bookkeeping, financial reporting, and financial analysis. I later shifted to Financial Management due to personal circumstances, but my background in both Accountancy and Business Administration has equipped me with strong analytical, organizational, problem-solving, and attention-to-detail skills that I can apply to administrative, customer service, and finance-related roles

I have experience providing customer support through phone, email, and chat by assisting customers, resolving concerns, and delivering excellent service. I have used Slack and Microsoft Teams for team communication, Microsoft Outlook for email management, Zendesk for customer support and ticket management, CRM systems for managing customer information, and Five9 and Avaya for handling inbound customer calls. I am a fast learner and can quickly adapt to new tools and systems.