Darlene
Experienced Customer Service Representative | Chat, Email & Phone Support | Frau
Overview
Looking for full-time work (8 hours/day)
at $4.96/hour ($960.00/month)
Not Specified
Last Active
July 11th, 2026 (5 days ago)
Member Since
June 25th, 2026
Profile Description
Customer Service Specialist | Team Leader | Fraud Analyst
I am a customer service professional with over 8 years of experience in customer support, fraud analysis, team leadership, and process improvement. I have worked across phone,
My experience includes serving as a Customer Service Representative, Fraud Analyst, Subject Matter Expert (SME), and Team Leader, where I coached agents, managed escalations, conducted investigations, and helped teams achieve performance goals. I am skilled in customer relationship management, problem-solving, conflict resolution, fraud prevention, quality assurance, and team development.
I am also a graduate of Hotel and Restaurant Management and hold TESDA NC II certifications in Bartending, Cookery, and Housekeeping, which have strengthened my customer service, communication, and organizational skills.
Core Skills:
• Customer Service (Phone,
• Team Leadership & Coaching
• Fraud Investigation & Risk Assessment
• Customer Escalation Management
• Quality Assurance & Process Improvement
• Data Entry & Administrative Support
• CRM Tools & Ticketing Systems
• Communication & Problem Solving
I am dedicated to delivering exceptional service, building positive customer relationships, and helping businesses achieve their goals through professionalism, efficiency, and attention to detail.
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Top Skills
Customer Support » Email Support
Experience: 5 - 10 years
I have over 8 years of experience in customer service, specializing in chat support, email support, customer inquiries, and escalation handling. I have worked with TeleTech and Alta Resources, where I consistently provided excellent customer service, resolved complex issues, and maintained high customer satisfaction. My strengths include communication, problem-solving, multitasking, and customer relationship management.
Customer Support » Chat Support
Experience: 5 - 10 years
Over 8 years of experience providing customer support through chat, email, and phone for retail and fraud accounts. Handled order inquiries, refunds, replacements, shipment tracking, account concerns, and issue resolution while maintaining high customer satisfaction. Experienced using Salesforce, Active Omni, Five9, Gmail, and Google Workspace in fast-paced, high-volume environments.
Other Skills
Basic Information
- Age
- 28
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Tests Taken
- None
- Government ID
- Sign Up with Pro Account to View
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