Customer Service Specialist, Appointment Setter & Administrative Coordinator Ski

• Managed customer inquiries and support requests through helpdesk ticketing systems, ensuring timely and professional responses • Resolved customer concerns related to orders, deliveries, returns, refunds, and product information via email • Maintained high customer satisfaction by providing accurate solutions and clear communication • Monitored, prioritized, and managed support tickets to meet service-level agreements (SLAs). • Escalated complex issues to the appropriate departments and followed up until resolution • Documented customer interactions, feedback, and resolutions within the helpdesk system. • Coordinated with logistics, warehouse, and sales teams to provide customers with order and shipment updates • Processed return and refund requests according to company policies and procedures • Identified recurring customer issues and provided recommendations to improve service quality • Ensured all customer communications reflected the company's standards of professionalism and customer care.

• Provided exceptional customer support through email, live chat, WhatsApp, and phone, ensuring prompt resolution of customer inquiries. • Managed Shopify orders, including order processing, modifications, cancellations, and refunds. • Assisted customers with product information, order status updates, shipping details, and return requests. • Coordinated with warehouse and logistics teams to ensure timely order fulfillment and delivery. • Tracked shipments and provided customers with tracking information and delivery updates. • Handled customer complaints professionally, maintaining high levels of customer satisfaction. • Processed returns, exchanges, and warranty claims in accordance with company policies. • Updated customer records and maintained accurate documentation within Shopify and CRM systems. • Monitored and responded to customer reviews, feedback, and support tickets.

• Managed daily administrative operations, ensuring smooth and efficient office workflow. • Handled correspondence, emails, phone calls, and inquiries in a professional and timely manner. • Maintained and organized records, documents, databases, and filing systems. • Scheduled meetings, appointments, and travel arrangements for management and staff. • Prepared reports, presentations, and business documents with accuracy and attention to detail. • Coordinated with internal departments and external clients to support business operations. • Monitored office supplies, processed purchase requests, and maintained inventory records. • Assisted in data entry, order processing, and documentation management. • Supported customer service functions by addressing customer concerns and providing administrative assistance. • Ensured confidentiality of company information and compliance with organizational policies.