With over 10 years of experience in customer support and relationship management, I specialize in process-driven tasks, managing day-to-day workflows, and handling ad hoc projects. I’ve expanded my expertise into project coordination, social media, and digital marketing, overseeing campaigns, CMS content, newsletters, and other administrative tasks. Known as the go-to person for cross-functional support, I aim to combine customer service, project management, and digital strategy to enhance engagement, streamline processes, and strengthen team collaboration.
Experience: Less than 6 months
As a Social Media Content Manager, my role involves handling internal social media content. I create content plans, gather assets from external content creators, compile them into Canva decks, and submit them to clients for approval. Upon approval, I schedule images and reels on Hootsuite and Instagram accounts for optimal engagement.
Experience: 1 - 2 years
Handled social media content end-to-end, from planning and client coordination to working with content creators, scheduling, and reporting.
Experience: 2 - 5 years
Experience: 6 months - 1 year
I am responsible for receiving remittances, creating and sending invoices to clients, managing expenses, and processing payments to suppliers.
Experience: Less than 6 months
Experience: 2 - 5 years
“It definitely helped transform my business and take a significant load off for me.”
Samori Coles
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